Terms of Service

Acceptance of Terms

  1. SpyCloud, Inc. (“SpyCloud” or “we”) provides its Services (as defined below) to you subject to this Terms of Service agreement (“TOS”). By accepting this TOS or by accessing or using the Service or Site, you acknowledge that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this TOS, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this TOS, you must not accept this TOS and may not use the Service.
  2. You can review the most current version of this TOS at https://spycloud.com/terms . SpyCloud may modify the TOS at any time. While SpyCloud will make efforts to notify as to when any changes have occurred, You shall assume all responsibility in reviewing the TOS periodically so you are apprised of any changes. If you continue to use any Service or Site after changes to TOS are posted, you are signifying your acceptance of these terms. If any change to this TOS is not acceptable to you, your only remedy is to terminate services per the TERMINATION section of this TOS.
  3. THIS TERMS OF SERVICE CONTAINS AN ARBITRATION AGREEMENT, WHICH WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION. UNDER THE ARBITRATION AGREEMENT, (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST SPYCLOUD ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.

Description of Service

The “Service” includes (a) the Site, (b) SpyCloud’s application program interfaces and related materials (the “API” or “APIs”) and (c) all software (“the Software”) (including all software, integrations, and user interfaces made available by SpyCloud), data, reports, text, images, sounds, video, and content made available through any of the foregoing (collectively referred to as the “Data”). Any new features added to or augmenting the Service are also subject to this TOS. All paid plans executed through Site (“Subscription”) and/or separately executed Order Forms (“Order Form”) fall under these TOS unless otherwise specified.

General Conditions/ Access and Use of the Service

  1. Subject to the terms and conditions of this TOS, SpyCloud grants you a non-exclusive, non-sublicensable, non-transferable license to access and use the Services only for lawful purposes.
  2. You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Service available to any third party; (b) use the Service in any unlawful manner (including without limitation in violation of any CAN-SPAM, Telephone Consumer Protection Act, data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Service or its components, (c) use the Service with any products, services, or materials that constitute, promote or are used primarily for the purpose of dealing in: libelous, defamatory, obscene, pornographic, abusive or otherwise illegal or offensive content; spyware, adware, or other malicious code; counterfeit goods; items subject to US embargo; unsolicited mass distribution of email or multi-level marketing proposals; hate materials; hacking/surveillance/interception/descrambling equipment; or stolen products or items used for theft or (d) modify, adapt or hack the Service to, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks or (e) use the API or the Data in any manner that violates the rights of any person, including but not limited to intellectual property rights, rights of privacy or rights of publicity. You shall comply with any codes of conduct, policies or other notices SpyCloud provides you or publishes in connection with the Service, and you shall promptly notify SpyCloud if you learn of a security breach related to the Service. All rights, title and interest in and to the Service and its components will remain with and belong exclusively to SpyCloud. You are responsible for usage limits set forth in the Order Form and/or Subscription. SpyCloud reserves the right to bill overages, cancel your subscription, or revoke access if limits are not maintained. For use of Site and the Software without limiting the foregoing, you will access the Data solely on a transactional basis. You shall not (and shall not allow any third party to): (a) present the Data so that it appears to be made available by any third party; (b) access the Data in bulk, scrape, redistribute, or resell the Data. You are responsible to purchase the sufficient number of seats and access for your usage and company. Only one seat may be used per person for all seat or license-based services. Any individual Software-specific terms are additive to these TOS. For use of API Service, you will access the Data solely on a transactional basis. You shall not (and shall not allow any third party to) present the Data so that it appears to be made available by any third party. Non-paid users of SpyCloud are expressly forbidden from caching or otherwise storing the Data. SpyCloud grants unique license to use the API solely to (i) develop, reproduce and distribute applications or implementations that interoperate with the API (each a “Your Application”), and (ii) display any Data made available by SpyCloud through the API solely to end users via Your Application. Your end users are subject to the terms and conditions of this TOS. SpyCloud reserves the right to adjust limit the number and/or frequency of API requests in its sole discretion.
  3. Further, You shall not (and shall not allow any third party to): (a) transfer to or use the Data (in aggregate form or otherwise) except as expressly authorized under this Agreement or by SpyCloud, copy, disclose, rent, lease, sell, transfer, distribute, assign, sublicense, disassemble, reverse engineer or decompile (except to the limited extent expressly authorized by applicable statutory law), modify or alter any part of the API or Data. You may not use any part of the Service or Data in any manner that competes with SpyCloud, as solely determined by SpyCloud.
  4. Subject to the terms hereof, SpyCloud hereby grants you a non-exclusive, non-sublicensable right to display the SpyCloud logos, trademarks and other identifiers provided by SpyCloud (collectively, the “SpyCloud Marks”), solely for the purposes in connection with your use of the Service and Data. Further, you will abide by any requests by SpyCloud regarding your use of the SpyCloud Marks if SpyCloud determines that your use thereof does not comply with SpyCloud’s quality control standards. All use of the SpyCloud Marks in any jurisdiction will inure to the sole benefit of SpyCloud.
  5. Any commercial use of free Services is prohibited. It is your responsibility to notify SpyCloud at sales@SpyCloud.com if you are using any Free services for commercial use.
  6. Any software or data that may be made available by SpyCloud in connection with the Service (“Software”) contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You agree not to access the Service by any means other than through the interface that is provided by SpyCloud for use in accessing the Service. Any rights not expressly granted herein are reserved and no license or right to use any trademark of SpyCloud or any third party is granted to you in connection with the Service.
  7. You are solely responsible for all data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store (hereafter “post(ing)”) in connection with or relating to the Service (“Your Content”). You may not claim ownership of content that: (i) was known to a receiving party without restriction before receipt from the disclosing party; (ii) is publicly available through no fault of the receiving party; (iii) is rightfully received by the receiving party from a third party without a duty of confidentiality; or, (iv) is independently developed by the receiving party without reference to Your Content.
  8. You are responsible for maintaining the confidentiality of your login, password and account and for all activities that occur under your login or account. SpyCloud reserves the right to access your account in order to respond to your requests for technical support. SpyCloud shall also have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services (including, without limitation, information concerning Your Content and data derived therefrom), and SpyCloud shall be free (during and after the term hereof) to (i) use such information and data to develop and improve (including for diagnostic and corrective purposes) the Services and other SpyCloud offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. SpyCloud has the right, but not the obligation, to monitor the Service or Your Content. You further agree that SpyCloud may remove or disable any Your Content or any Data at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to the foregoing), or for no reason at all.
  9. SpyCloud will make best efforts to operate using secure, stable processes. You understand that the operation of the Service may involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to SpyCloud’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Content. SpyCloud will have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content.
  10. You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, server, software, operating system, networking, web servers, long distance and local telephone service (collectively, “Equipment”). You shall be responsible for ensuring that such Equipment is compatible with the Services (and, to the extent applicable, the Software) and complies with all configurations and specifications set forth in SpyCloud’s published policies then in effect. You shall also be responsible for maintaining the security of the Equipment, your Account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your Account or the Equipment with or without your knowledge or consent.
  11. The failure of SpyCloud to exercise or enforce any right or provision of this TOS shall not be a waiver of that right. You acknowledge that this TOS is a contract between you and SpyCloud, even though it is electronic and is not physically signed by you and SpyCloud, and it governs your use of the Service.
  12. Subject to the terms hereof, SpyCloud may (but has no obligation to) provide technical support services, through email in accordance with our standard practice.

Payment

To the extent the Service or any portion thereof is made available for any fee, you will be required to select a Subscription and/or execute an Order Form and provide SpyCloud information regarding your credit card or other payment instrument. You represent and warrant to SpyCloud that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay SpyCloud the amount that is specified in the payment plan in accordance with the Subscription or Order Form and this TOS. You hereby authorize SpyCloud to bill your payment instrument in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let SpyCloud know within thirty (30) days after the date that SpyCloud invoices you. We reserve the right to change SpyCloud’s prices. If SpyCloud does change prices, SpyCloud will provide notice of the change on the Site or in email to you, at SpyCloud’s option, at least 30 days before the change is to take effect. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. SpyCloud may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by SpyCloud thirty (30) days after the mailing date of the invoice, or the Services may be terminated. Unpaid invoices are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. You shall be responsible for all taxes associated with Services other than U.S. taxes based on SpyCloud’s net income.

Representations and Warranties

You represent and warrant to SpyCloud that (i) you have full power and authority to enter into this TOS; (ii) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in your posting and other activities (and allow SpyCloud to perform its obligations) in connection with the Services without obtaining any further releases or consents; (iii) Your Content and other activities in connection with the Service, and SpyCloud’s exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does Your Content contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing; and (iv) you are eighteen (18) years of age or older.

Termination

You have the right to terminate your account at any time via self-service on spycloud.com OR by sending a cancellation request to support@spycloud.com. Subject to earlier termination as provided below, SpyCloud may terminate your Account and this TOS at any time by providing seven (7) days prior notice to the administrative email address associated with your Account. In addition to any other remedies we may have, SpyCloud may also terminate this TOS upon fourteen (14) days’ notice (or seven (7) days in the case of nonpayment), if you breach any of the terms or conditions of this TOS. SpyCloud reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof). All of Your Content on the Service (if any) may be permanently deleted by SpyCloud upon any termination of your account in its sole discretion. However, all accrued rights to payment and the terms of Section 4-12 shall survive termination of this TOS. Subscriptions will automatically renew at the end of the billing period and/or follow the specifics set forth in Order Form.

Disclaimer of Warranties

The Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by SpyCloud or by third-party providers, or because of other causes beyond our reasonable control. HOWEVER, THE SERVICE, INCLUDING THE SITE, SERVICE, API AND ANY DATA PROVIDED IN CONNECTION THEREWITH, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND SpyCloud EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT SPYCLOUD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE DATA OR RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM SpyCloud OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.

Limitation of Liability

  1. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL SPYCLOUD BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST CONTENT OR DATA, OR (B) FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE to YOUR CLAIM or, IF NO FEES APPLY, one hundred ($100) U.S. dollars. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS TOS.
  2. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, SPYCLOUD’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

Indemnification

You shall defend, indemnify, and hold harmless SpyCloud from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this TOS, any of Your Content, or your other access, contribution to, use or misuse of the Service. SpyCloud shall provide notice to you of any such claim, suit or demand. SpyCloud reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting SpyCloud’s defense of such matter.

Assignment

You may not assign this TOS without the prior written consent of SpyCloud, but SpyCloud may assign or transfer this TOS, in whole or in part, without restriction.

Miscellaneous

If any provision of this TOS is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this TOS will otherwise remain in full force and effect and enforceable. Both parties agree that this TOS, together with any Order Form and/or subscription plan, is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this TOS, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this TOS and you do not have any authority of any kind to bind SpyCloud in any respect whatsoever. In any action or proceeding to enforce rights under this TOS, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this TOS will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.

Governing Law

This TOS shall be governed by the laws of the State of Delaware without regard to the principles of conflicts of law. Unless otherwise elected by SpyCloud in a particular instance, you hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of the State of Delaware for the purpose of resolving any dispute relating to your access to or use of the Service.

Privacy

Please visit https://spycloud.com/privacy to understand how SpyCloud collects and uses user information.