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Infected User Response Guide

Take swift action on malware infections
Malware Infected User Guide

Many users are unknowingly using systems infected with malware that provides cybercriminals with access to their account passwords and full browser details. Information pilfered by these “botnets” is collected by bad actors, shared in small circles, and sometimes posted in hacking web forums, making it simple for cybercriminals to perpetrate account takeover, SIM swaps, blackmail and identity theft, and make fraudulent purchases.

Enterprises can mitigate the risks associated with malware infections by taking swift action to inform affected users and help them remediate.

Download our Infected User Response Guide to learn:

  • How infected users impact your organization, even if the affected systems fall outside of corporate control
  • What it means when employee or consumer information appears on a botnet log
  • How to contact users with an action plan (we provide an email template you can use right away)
Download the PDF version of the guide to print or share with others.


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