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Infected User Response Guide

Take swift action on malware infections

Malware Infected User Guide

Many users are unknowingly using systems infected with malware that provides cybercriminals with access to their account passwords and full browser details. Information pilfered by these “botnets” is collected by bad actors, shared in small circles, and sometimes posted in hacking web forums, making it simple for cybercriminals to perpetrate account takeover, SIM swaps, blackmail and identity theft, and make fraudulent purchases.

Enterprises can mitigate the risks associated with malware infections by taking swift action to inform affected users and help them remediate.


Download our Infected User Response Guide to learn:

  • How infected users impact your organization, even if the affected systems fall outside of corporate control
  • What it means when employee or consumer information appears on a botnet log
  • How to contact users with an action plan (we provide an email template you can use right away)

Solution: Account Takeover Prevention

Reset stolen passwords before criminals can use them to defraud your users or access sensitive corporate data.

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Download the Guide

Infected User Response Guide

A few of our happy customers:

The SpyCloud Difference

SpyCloud provides the earliest detection of potentially compromised accounts – those using credentials that have appeared in a third-party breach or in a botnet log, and are therefore at risk of account takeover. And we automate the remediation of exposed passwords, enabling enterprises to lock down accounts quickly, before damage is done. 

Our goal is to help organizations to protect themselves from criminal activity and disrupt criminals’ ability to profit from stolen data.

SpyCloud human intelligence researchers have recovered billions of data breach assets, including stolen passwords and emails that can put enterprises at risk of account takeover

Check Your Exposure

See your real-time account takeover exposure details powered by SpyCloud data.