WHITEPAPER

Best Practices for Notifying Consumers of a Third-Party Breach

Preview of the SpyCloud whitepaper, "Best Practices for Notifying Consumers of a Third-Party Data Breach"

It’s no longer a question of ‘if,’ but ‘when.’

Your consumers will reuse passwords, and those passwords will be exposed in a third-party data breach. 

As soon as reused passwords become available to cybercriminals, your consumers are at high risk of account takeover fraud, which can result in substantial losses for you and for your consumers.

By monitoring your consumers’ credentials and resetting exposed passwords, you can help prevent account takeover and reduce online fraud. However, the language you use to notify them that their passwords must be reset requires careful consideration. Informing affected users that their credentials have been exposed on the criminal underground can encourage them to choose strong, unique passwords and protect any other accounts that share the same login information. On the other hand, some consumers may wonder how you located their information on the ‘dark web’ in the first place and where it was exposed.

Download our best practices guide to learn:

  • How to prompt users to change compromised passwords without introducing friction 
  • Why you should take care to consider the right level of transparency for your organization
  • What an effective consumer notification looks like

Solution: Account Takeover Prevention

Reset stolen passwords before criminals can use them to defraud your users or access sensitive corporate data.

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Download the Whitepaper:

Best Practices for Notifying Consumers of a Third-Party Breach

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Related Resources

Case Study

Top 10 Travel Booking Site

Preventing account takeover begins with monitoring the dark web, but without the ability to match user accounts with a database of exposed credentials, a top 10 travel booking site was vulnerable to attack.

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Case Study

Oklahoma University

With few internal resources or sufficient tools to identify and remediate exposed student, faculty and staff email accounts, OU was at constant risk for accounts being compromised.

Read More

The SpyCloud Difference

Current, Relevant, Truly Actionable Data

SpyCloud’s account takeover prevention and fraud investigation solutions are backed by the world’s most current and comprehensive repository of recovered stolen credentials and PII. More data, particularly plaintext passwords, means more matches and stronger account protection.

SpyCloud human intelligence researchers have recovered billions of data breach assets, including stolen passwords and emails that can put enterprises at risk of account takeover

Check Your Exposure

See your real-time breach exposure details powered by SpyCloud data.