GUIDE
Best Practices for Notifying Customers of a Third-Party Breach or Malware Exposure
It’s no longer a question of ‘if,’ but ‘when.’
Your consumers will reuse passwords, and those passwords will be exposed in a third-party data breach or via a malware infection.
As soon as compromised or reused passwords become available to cybercriminals, your customers are at high risk of account takeover and fraud. With access to user accounts, cybercriminals can easily drain funds, siphon loyalty points, and make fraudulent purchases using stored credit card details.
Informing affected users that their credentials have been exposed on the dark web can encourage them to choose strong, unique passwords and protect any other accounts that share the same login information. On the other hand, some consumers may wonder how you located their information on the ‘dark web’ in the first place and where it was exposed. The language you use to notify them of compromise requires careful consideration – and we can help.
Download our best practices guide to learn:
- How to prompt users to change compromised credentials without introducing friction
- What to consider when selecting the right level of transparency for your organization
- What an effective customer notification looks like, including sample emails
Solution:
Account Takeover Prevention
Reset stolen passwords before criminals can use them to defraud your users.
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With 500+ customers around the world, including more than half of the Fortune 10, SpyCloud is the leader in operationalizing Cybercrime Analytics to protect businesses.
We’re on a mission to make the internet a safer place by disrupting the criminal underground. Together with our customers, we aim to stop criminals from profiting off stolen data.
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