Best Practices for Notifying Consumers of a Third-Party Breach

Preview of the SpyCloud whitepaper, "Best Practices for Notifying Consumers of a Third-Party Data Breach"

It’s no longer a question of ‘if,’ but ‘when.’

Your consumers will reuse passwords, and those passwords will be exposed in a third-party data breach.

As soon as reused passwords become available to cybercriminals, your consumers are at high risk of account takeover fraud, which can result in substantial losses for you and for your consumers.

By monitoring your consumers’ credentials and resetting exposed passwords, you can help prevent account takeover and reduce online fraud. However, the language you use to notify them that their passwords must be reset requires careful consideration. Informing affected users that their credentials have been exposed on the criminal underground can encourage them to choose strong, unique passwords and protect any other accounts that share the same login information. On the other hand, some consumers may wonder how you located their information on the ‘dark web’ in the first place and where it was exposed.

Download our best practices guide to learn:

  • Common attack scenarios cybercriminals capitalize on in the ecommerce customer journey
  • Why a more thorough understanding of consumers’ risk is critical – and more possible than ever
  • How to incorporate predictive risk scored based on analysis for recaptured underground data in your control framework to prevent more fraud while safeguarding the customer experience


Account Takeover Prevention
Reset stolen passwords before criminals can use them to defraud your users or access sensitive corporate data.
Download the PDF version of the whitepaper to print or share with others.

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SpyCloud solutions are backed by the world’s most current and comprehensive repository of recaptured data from breaches, malware infections, and other underground sources – with billions of exposed credentials and PII. It’s the same data that fraudsters use, but we make it actionable to prevent account takeover, ransomware attacks, and online fraud.


Check Your Exposure

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