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Glossary

MTTR

What does MTTR stand for?

MTTR stands for Mean Time to Remediate. It is an incident metric that quantifies the average time required to repair a failed component (system, product, service, or application). MTTR can also stand for Mean Time to Respond, Mean Time to Recover, or Mean Time to Resolution.

What is MTTR?

MTTR measures the average time taken to fix and recover from failures or breaches in a system or process. In the context of IT and cybersecurity, it represents the time needed to analyze, neutralize, and resolve issues, aiming to restore normal operations and ensure business continuity as quickly as possible. It is a critical metric for assessing the efficiency of an organization’s incident response and recovery procedures .

Why is MTTR important to use?

MTTR is important because it gives organizations a quantified metric for the efficiency of their incident response plan and recovery processes. A lower MTTR reduces the exposure time to risks, follow-on attacks, and additional incidents – minimizing potential damage. By continually striving to reduce MTTR, organizations enhance customer trust by minimizing downtime and service interruptions, while also upholding high security posture standards to protect company resources and business productivity. A high MTTR is a solid indicator that there is a need for a comprehensive review and enhancement of existing strategies to bolster system reliability and security, as well as optimizing security team workflows, tools, and other resources for maximum efficiency and efficacy.

What is the difference between MTTR and other common failure metrics

(MTTD, MTTF, other MTTR (recover and respond)

  • MTTD (Mean Time to Detect): It measures the average time taken to identify a failure or security breach. It focuses on detection speed, while MTTR focuses on the resolution time.
  • MTTF (Mean Time to Failure): This metric calculates the average time expected for a system or component to fail. It is used for non-repairable systems, while MTTR is used for systems that can be repaired and restored.
  • Mean Time to Respond: Unlike Mean Time to Remediate, this metric specifically focuses on the initial response time, not the total resolution time.
  • Mean Time to Recover: While Mean Time to Remediate is focused on the entire resolution of an issue (from detection to resolution), Mean Time to Recover only focuses on the recovery and restoration of a service.

How to reduce MTTR?

Reducing MTTR is a continuous process that requires systematic efforts to revise and improve the incident response plan. An incident response plan with minimal MTTR typically contains the following:

  • Enhanced Monitoring: Implement real-time monitoring to quickly identify, and potentially predict, issues. Ensure that there is complete visibility across your entire technology ecosystem for maximum context and clear correlation.
  • Automated Tools: Use automated tools and workflows for faster diagnosis and resolution.
  • Knowledge Base: Develop a comprehensive knowledge base for quicker issue identification and resolution.
  • Training: Regularly train the incident response team to enhance their skills and efficiency.
  • Preventive Measures: Implement preventive measures to minimize the occurrence of issues. If resources and tooling allows, enable predictive modeling to offset potential surprises, or account for seasonality in your business model.

How does SpyCloud help improve MTTR capabilities?

SpyCloud Compass helps organizations reduce MTTR by providing end-to-end visibility into their attack surface across critical digital identities and the entire technology ecosystem. It helps in quickly identifying the breadth of exposures and acting on malware-compromised devices, users, and applications. Organizations receive actionable insights through rich contextual alerts, helping them rapidly deploy remediation tactics. Compass can be easily integrated with common SIEMs and SOARs to improve incident response workflows within the technology ecosystem. Additionally, SpyCloud supports the Post-Infection Remediation framework that enables identity-centric resolution of malware-related incidents to fully remediate exposures beyond the device.

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