SpyCloud FAQs

We use our proprietary Cybercrime Analytics Engine to recapture and enrich stolen credential and PII data from the dark web and other sources in the criminal underground. SpyCloud continuously ingests and intelligently analyzes more than 25 billion assets every month from data breaches and malware-infected devices. When compromised data is found, SpyCloud alerts affected organizations so they can take action to secure the exposed digital identities of their employees and customers to prevent account takeover, ransomware, session hijacking, and online fraud.

SpyCloud's products are beneficial for a wide range of organizations, including software/technology firms, financial institutions, government agencies, healthcare providers, ecommerce companies, educational institutions, and even cybersecurity companies, among others – effectively any organization with employees, suppliers, and customers.

Account takeover (ATO) occurs when unauthorized individuals gain access to user accounts using stolen credentials or authentication information. ATO attacks can lead to follow-on attacks, identity theft, financial loss, and reputational damage for individuals and organizations.

SpyCloud's unique approach combines automated remediation with next-generation threat intelligence to provide comprehensive protection from the effects of identity exposures in the dark web. SpyCloud identifies compromised credentials and other identity information faster and more accurately than traditional threat intelligence methods, enabling automated protection from follow-on attacks that rely on the use of stolen data.

SpyCloud continuously monitors the dark web and updates its database in real-time every day with third-party data breach and malware-exfiltrated information. Our process gives our customers access to the most current exposure information to protect their accounts quickly and effectively.

Yes, SpyCloud offers dark web monitoring for various industries and sectors, including finance, healthcare, retail, technology, and more. That said, SpyCloud goes well beyond typical dark web monitoring to actually remediate exposed authentication data on a continuous basis, enabling your team to scale its impact without adding additional headcount or tools.

SpyCloud monitors a wide range of data on the dark web, including stolen usernames, passwords, email addresses, credit card numbers, social security numbers, and other personally identifiable information (PII) that could be used for identity theft or fraud. We also recapture newer data types like stolen session cookies, API keys and webhooks, and crypto wallet addresses.

If SpyCloud alerts you to a compromised account, it's important to take immediate action to secure the account. This may involve resetting passwords, reviewing account activity for any signs of unauthorized access, notifying the user, and taking appropriate Post-Infection Remediation steps if the user has been infected with malware.

Yes, our Responsible Disclosure team regularly engages with organizations identified in breaches to ensure they have access to the raw data and can remediate any potential user or employee exposure due to the release of the information.

SpyCloud invests heavily in research to stay ahead of emerging cybersecurity threats. Our team continually monitors and analyzes evolving tactics and techniques used by cybercriminals and adapts our technology and processes accordingly to provide the most effective protection for our customers.

Yes, SpyCloud's products are scalable and can be tailored to meet the needs of small businesses and startups. From Fortune 100 businesses to SMBs – no matter the size of your employee or customer base, SpyCloud can help you protect your accounts and sensitive data from cyber threats.