Infected User Response Guide

WHITEPAPER

Infected User Response Guide

Take swift action on malware infections
Malware Infected User Guide

Many users are unknowingly using systems infected with malware that provides cybercriminals with access to their account passwords and full browser details. Information pilfered by these “botnets” is collected by bad actors, shared in small circles, and sometimes posted in hacking web forums, making it simple for cybercriminals to perpetrate account takeover, SIM swaps, blackmail and identity theft, and make fraudulent purchases.

Enterprises can mitigate the risks associated with malware infections by taking swift action to inform affected users and help them remediate.

Download our Infected User Response Guide to learn:

  • How infected users impact your organization, even if the affected systems fall outside of corporate control
  • What it means when employee or consumer information appears on a botnet log
  • How to contact users with an action plan (we provide an email template you can use right away)

Solution:

Account Takeover Prevention
Reset stolen passwords before criminals can use them to defraud your users or access sensitive corporate data.
Download the PDF version of the whitepaper to print or share with others.

The SpyCloud Difference

Truly Actionable Recaptured Data

SpyCloud solutions are backed by the world’s most current and comprehensive repository of recaptured data from breaches, malware infections, and other underground sources – with billions of exposed credentials and PII. It’s the same data that fraudsters use, but we make it actionable to prevent account takeover, ransomware attacks, and online fraud.

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Check Your Exposure

See your real-time account takeover exposure details powered by SpyCloud data.

Consumer or Fraudster: Balancing Fraud Losses and the Customer Experience

WEBINAR

Consumer or Fraudster: Balancing Fraud Losses and the Customer Experience

Person at laptop

As consumers, we rely on our digital identities more than ever. Our online behavior (like reusing passwords and downloading malicious attachments) puts us at risk of fraud, but things outside our control – including data breaches that expose our personal information – do the same. Fraudsters are the beneficiaries of our leaked personal data, exploring all avenues to impersonate us for their gain. 

As cybercriminals become more sophisticated with their tactics, enterprises with even the most robust fraud prevention programs will continue to have difficulty distinguishing legitimate consumers from cybercriminals.

So is your user a consumer or fraudster? A lack of confidence in the answer puts your bottom line in harm’s way, as synthetic identities, account takeover, and online fraud jeopardize your enterprise.

In this webinar, experts from SpyCloud & Aite-Novarica have a candid conversation about the latest trends in fraud and what organizations can do to protect themselves while balancing losses and the customer experience:

  • Direct insights into the latest fraud tactics and avenues
  • The scale and impact of leaked consumer PII that aids new account fraud and synthetic identity construction
  • Real-life examples from the front lines in the fight against fraud
  • Best practices on how organizations can level the playing field with fraudsters
  • Proactive approaches for negating rising fraud trends

View the Webinar

Presenter Information

Trace Fooshee, Aite-Novarica

Trace Fooshée, Strategic Advisor in Aite-Novarica’s Fraud & AML Practice

Trace Fooshée is a senior advisor in Aite-Novarica Group’s Fraud & AML practice, covering a variety of topics related to fraud and identity since April of 2019. Mr. Fooshée’s background includes more than four years of experience as a management consultant for EY and Deloitte and more than 11 years with SunTrust Bank where he served in a variety of roles but most recently as Head of Fraud Strategy.

Pattie Dillon – Anti-Fraud Product Manager, SpyCloud

Pattie Dillon’s passion for fraud prevention and risk mitigation began in 2002 at her firm Etalinc, LLC, where she pioneered the development and creation of a privacy-oriented online IDresponse age verification and identity verification SaaS platform. Her previous roles as President of Veratad Technologies and Director at Wolfe had her focused on reducing fraud and compliance risk and combating gift card fraud. These roles led her to work with Merchants and Law Enforcement to track criminal activity. Now at SpyCloud, Pattie is the Anti-Fraud Product Manager. Her focus is developing creative and innovative ways to fight fraud with SpyCloud’s leading-edge products and networking with others in an effort to build a safer internet through collaboration and knowledge sharing.

Pete Barker, SpyCloud

Pete Barker – Director of Fraud and Identity, SpyCloud

Pete has spent over 25 years in the fraud and investigations space most recently as the Director of Fraud and Identity for SpyCloud. Prior to SpyCloud, Pete held the position of Senior Manager of Digital Loss Prevention at Dick’s Sporting Goods where he put the ecommerce fraud department on the map when he and his team won the 2018 North American Fraud Awards. He has spoken at several MRC events either in person or virtually. He has a proven track record of achieving goals, implementing and managing strategies that drive profitability, lower costs and prevent fraud.

A few of our happy customers:

The SpyCloud Difference

SpyCloud solutions are backed by the world’s most current and comprehensive repository of recaptured data from breaches, malware-infected devices, and other underground sources – with billions of exposed credentials and PII. It’s the same data that fraudsters use, but we make it actionable to prevent account takeover, ransomware attacks, and online fraud.

Our goal is to help organizations to protect themselves from criminal activity and disrupt criminals’ ability to profit from stolen data.

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Check Your Exposure

See your real-time breach exposure details powered by SpyCloud data.

The Fraudacity of Cybercriminals: How 15.5B Recaptured Data Assets Shine a Light on the Criminal Underground

WEBINAR

The Fraudacity of Cybercriminals

How 15.5B Recaptured Data Assets Shine a Light on the Criminal Underground

Criminal at computer lit by a flashlight, showing logging into another user's account

With the continued increase of individuals working, shopping, and socializing from home, we relied on digital identities more than ever in 2021. And more of that data became available to fraudsters as a result of increased breaches and malware campaigns last year.

Each year, SpyCloud summarizes the trends our team observes while recapturing data at scale from the criminal underground. In 2021, we recovered more than 15 billion assets including credentials and PII from data breaches, malware-infected device logs, and other covert sources.

The bad news: password reuse has only increased, and inexpensive malware tools have facilitated mass device infections – putting a ton of sensitive data in the hands of criminals. The good news: companies can use this recaptured data to proactively fight back and protect both their employees and consumers.

In this on-demand webinar, SpyCloud’s Vice President of Product Management, Chip Witt, breaks down our observations, including:

  • The scale of data that was stolen & circulated in 2021
  • What recaptured data reveals about online behavior and its impact on your employees and consumers
  • Why the password reuse rate is on the rise – but how it’s just one factor in elevated identity exposure
  • How data breaches and malware fuel account takeover, ransomware, and online fraud
  • Best practices to reduce fraud and improve cyber hygiene for individuals and companies

View the Webinar

The Fraudacity of Cybercriminals: How 15.5B Recaptured Data Assets Shine a Light on the Criminal Underground

A few of our happy customers:

The SpyCloud Difference

SpyCloud solutions are backed by the world’s most current and comprehensive repository of recaptured data from breaches, malware-infected devices, and other underground sources – with billions of exposed credentials and PII. It’s the same data that fraudsters use, but we make it actionable to prevent account takeover, ransomware attacks, and online fraud.

Our goal is to help organizations to protect themselves from criminal activity and disrupt criminals’ ability to profit from stolen data.

stat-blocks-stacked

Check Your Exposure

See your real-time account takeover exposure details powered by SpyCloud data.

Real or Synthetic? Introducing SpyCloud Identity Risk Engine

WEBINAR

Real or Synthetic? Introducing SpyCloud Identity Risk Engine

SpyCloud Identity Risk Engine - High Risk User

The surge in online activity in recent years has led to a corresponding explosion in online fraud, leaving even enterprises with strong fraud prevention programs struggling to confidently distinguish real consumers from cybercriminals. Until now, no existing anti-fraud solution on the market could provide visibility into the risk posed by the recency, severity, and scope of an individual user’s identity exposures on the criminal underground.

We’re excited to introduce SpyCloud Identity Risk Engine (SIDRETM), a new anti-fraud solution that leverages our robust database of recaptured breach and malware-stolen data to help detect the risk of account takeover, identity fraud, and new account fraud. We protect organizations in real-time by correlating risk indicators to distinguish high risk from low risk consumers, allowing enterprises to tailor the customer journey appropriately and reduce fraud losses without adding friction.

In this webinar, SpyCloud’s Anti-Fraud Solutions Product Manager, Pattie Dillon, and Director of Fraud & Identity, Pete Barker, introduce SpyCloud’s newest offering, including a detailed look at how we’re turning recaptured data into a clear fraud signal that can improve the accuracy of fraud decisioning at scale.

Learn how Identity Risk Engine can complement your existing fraud control framework to help you:

  • Predict Fraud Tied to Malware: Identify consumers whose data has been harvested by malware, including browser fingerprints that enable criminals to impersonate them
  • Anticipate Account Takeover: Determine which customers are at highest risk of account takeover due to exposed credentials, bad password hygiene, and other key risk indicators
  • Detect Synthetic Identities: Detect anomalies within a customer’s information indicating that the identity is fake, stolen, or constructed using sensitive data available on the criminal underground

View the Webinar

A few of our happy customers:

The SpyCloud Difference

SpyCloud solutions are backed by the world’s most current and comprehensive repository of recaptured data from breaches, malware-infected devices, and other underground sources – with billions of exposed credentials and PII. It’s the same data that fraudsters use, but we make it actionable to prevent account takeover, ransomware attacks, and online fraud.

Our goal is to help organizations to protect themselves from criminal activity and disrupt criminals’ ability to profit from stolen data.

stat-blocks-stacked

Check Your Exposure

See your real-time account takeover exposure details powered by SpyCloud data.

SpyCloud Named 2020 Gartner Cool Vendor in Identity Access Management and Fraud Detection

ANALYST REPORT

SpyCloud Named a 2020 Gartner Cool Vendor in Identity Access Management and Fraud Detection

SpyCloud Gartner Cool Vendor 2020
“Seek insight from specialist intelligence providers to understand where information compromise and loss can harm the enterprise.”1

SpyCloud is one of only three companies recognized in the Gartner 2020 Cool Vendors in IAM and Fraud Detection report.

Findings from the report:

  • New solutions are required to reduce risk at sensitive points in the customer journey, including authentication and enrollment.
  • As the COVID-19 crisis deepens, technology decisions increasingly focus on value for money and user experience. Solutions that can support new modes of work and enhance user trust and safety are finding traction.
  • Fraud detection continues to bolster identity corroboration capability and accuracy, with the focus of attention being persistent identity throughout the customer journey.
Download the full report today to learn more about Gartner’s analysis of the IAM and Fraud Detection market.

Get the Report

Gartner 2020 Cool Vendors in IAM and Fraud Detection

SpyCloud is on a mission to disrupt the cybercriminal economy to eliminate the loss of money, time, and reputation due to online fraud – and ultimately to make the internet a safer place for individuals and businesses.

We’re proud to offer IAM and fraud prevention teams solutions backed by the most current, relevant and truly actionable data recovered directly from the criminal underground within days of a breach occurring.

Discover why Gartner thinks we’re a Cool Vendor!

Download the Report

SpyCloud human intelligence researchers have recovered billions of data breach assets, including stolen passwords and emails that can put enterprises at risk of account takeover

Gartner Disclaimer:
1 Gartner, Cool Vendors in Identity Access Management and Fraud Detection, 5 October 2020, Jonathan Care, Akif Khan, Tricia Phillips, and Felix Gaehtgens.

The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

See how SpyCloud helps your enterprise proactively thwart fraud.