Industry: ECOMMERCE & RETAIL
Powerful account takeover & fraud prevention to protect your customer accounts
Online retail transactions create opportunities for bad actors to commit fraud. With SpyCloud, identify risky breach and malware exposures to prevent account takeover (ATO), new account fraud, card not present fraud, and synthetic identity fraud – all while reducing customer friction and false positives.
Fraud protection for you and your customers, before cybercriminals can act
EXPLORE CONSUMER RISK PRODUCTS
SpyCloud products are powered by industry-leading cybercrime analytics and put the power back in your hands to prevent cyberattacks.
Strengthen account security and leverage automation to reduce account takeover
Stop session hijacking by identifying stolen customer sessions
Unmask criminals attempting to harm your customers and your business
The challenges:
Triple-digit ecommerce growth leading to higher fraud risks
Expanding fraud types, including ATO, new account fraud, card not present fraud, and synthetic identity fraud
Annual losses in the tens of billions of dollars globally
Retailers and customers need a competitive edge
to fight criminal activity and prevent damaging cyberattacks.
The solution:
Timely and definitive evidence of customer compromise to prevent fraud
SpyCloud believes in early warning and prevention. By uncovering vulnerabilities such as weak or reused passwords, exposures from malware infections, and recent breach exposures, businesses can proactively shut down criminal attempts without introducing unnecessary friction to the user experience.
625B+
Recaptured assets
200+
Data types
1B+
Malware records
With SpyCloud, try our free exposure tool to find out what criminals already know about your customers and your business,
and use it to reduce risk and prevent fraud before it happens.
Outcomes with SpyCloud
Identify customers at risk due to recent breaches or malware compromise
Detect and negate opportunities for fraud by spotting user information disparities.
Detect and negate opportunities for fraud by spotting user information disparities.
Proactively scan issued credit cards for dark web compromise and remediate exposures.
Prevent unauthorized access to user sessions to preserve account integrity
Attribute threats to specific actors or groups to better protect your business.
SpyCloud’s Consumer Risk Protection solution helped a mobile ecommerce marketplace avoid $1 million in fraud losses and enabled 2 full-time employees to focus on other projects.
“Since SpyCloud recaptures credentials directly from the criminal underground, we now have a level playing field with fraudsters – with the same data, we can easily identify compromised consumers and be more proactive in protecting them.”
– Director of Risk Management, Mobile Ecommerce Marketplace Leader
A Top 10 travel booking site uses SpyCloud data as part of their credential stuffing attack monitoring, enabling them to discover and remediate thousands of exposed customer accounts every hour.
“Without the SpyCloud data, we would be in constant risk for attacks we never saw coming.”
– Security Leader, Top 10 Travel Booking Site
Customer…or criminal?
Demo SpyCloud's solutions for fraud protection in e-commerce and retail.
FAQs
Fraud prevention refers to the strategies, techniques, and measures put in place to detect, deter, and mitigate fraudulent activities. Traditional fraud solutions focus on fraud detection after fraudulent activity has already taken place. To actually prevent fraud, businesses need visibility into customer identity exposures tied to malware and breaches to understand and address account risk. Malware provides cybercriminals with the proverbial keys to unlocking the account kingdom – and mitigating this risk for merchants through additional monitoring and scrutiny is hugely beneficial for preventing fraud and associated losses.
Leveling the playing field with fraudsters starts by using darknet data to your advantage and acting on what criminals know about your business and consumers.
You have to know your customers are at risk to be able to protect them. Having the ability to identify malware-infected users is a key step in protecting both your consumers and your bottom line. The payload from malware provides the criminal network with everything needed to impersonate your customers for fraud, commit account takeover and session hijacking attacks, drain loyalty accounts, and spin up new synthetic or mule accounts.
Some of the most common types of ecommerce fraud include guest checkout fraud, new account fraud, and account takeover.
American adults lost a total of $43 billion to identity fraud in 2023 and online payment fraud losses are set to exceed $206 billion between 2021 and 2025.
SpyCloud’s Cybercrime Analytics powers our Consumer Risk Protection solutions and gives actionable insights on malware-infected devices, compromised credentials, stolen session cookies, and compromised credit cards. With SpyCloud, you can detect and link exposed data and PII to your customers, easily identifying if they have been infected with malware and their data has appeared in a botnet log in the criminal underground so that you can take action.
Retailers use SpyCloud’s anti-fraud solutions to detect a user’s risk from the very beginning at account creation, then logins, and all the way through to transaction, as well as identifying stolen session cookies and compromised credentials used to access accounts and perpetuate fraud.
